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Global Network
Ordering and Contact Information
| Many of our products are available through our authorized
dealers throughout the world. Use our toll-free number to contact
our customer service representatives for price, inventory,
delivery, or product information. For further technical and
retrofit inquiry, please contact our technical dept. |
| For more information about the products offered by each of
our authorized distributors, contact the distributor directly
or Yamato Customer Support at 800-2-YAMATO (292-6826) or
e-mail customerservice@yamato-usa.com. |
- Customer service (from 7 a.m. to 4 p.m. PST)
- Phone: 1-800-2-YAMATO (1-800-292-6286)
Fax: 408-235-7730
E-mail: customerservice@yamato-usa.com
- Technical service (from 7 a.m. to 4 p.m. PST)
- Phone: 1-800-2-YAMATO (1-800-292-6286)
Fax: 408-235-7730
E-mail: technical@yamato-usa.com
- Terms and Conditions
- Company terms are net 30 days to all customers with established
credit unless specified. All shipments will be FOB. YAMATO
WAREHOUSE, located at Santa Clara, CA U.S.A. For those who
purchase for the first time or have not established an account,
major credit cards (Master, Visa or American Express) are accepted.
- Prices
- All prices listed are effective at the time of publication
and are subject to change without notice.
- Design and Specifications
- Due to our on-going improvement and development of our products,
some items may differ slightly from the products described in
our catalog and from our website.
- Return Policy
- If you are not satisfied with your purchase and wish to make a return, contact our customer service to inquire about a Return of Merchandise Authorization Number (RMA). Merchandise returned without an RMA number will not be accepted and will be returned to the sender. Return requests must be made within 15 days of the customer’s receipt of the merchandise.
All returns must be unused and in unopened original packaging and include all items and manuals originally shipped.
The purchaser is responsible for the shipping cost of return shipment. Insurance on the return shipment is required. Damage or loss of merchandise during shipping is the responsibility of the sender. Returned shipments that arrive damaged will be returned back to the sender, and credit will not be rendered.
All return merchandise is subject to a 25% restocking fee. Shipping and handling cost are not refundable.
- All retrofitted, customized and special order item sales are final and non-returnable.
- OEM Sales Inquires
- Quotations for custom designed products such as OEM are also
available through our Marketing dept. Please contact Customer
Service at 1-800-2-YAMATO or contact customerservice@yamato-usa.com
- Warranty Information
- Yamato Scientific America warrants all parts and materials
to be free from defects for a period of one year and labor for
repairs for a period of one year from the date of shipment from
Yamato Scientific warehouse unless otherwise mutually agreed
in writing.
Please note: some manuals have been misprinted with 2 year warranty period. The correct warranty period is 1 year from date of shipping from Yamato.
Warranty Registration
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