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Global Network
Ordering and Contact Information
| Many of our products are available through our authorized
dealers throughout the world. Use our toll-free number to contact
our customer service representatives for price, inventory,
delivery, or product information. For further technical and
retrofit inquiry, please contact our technical dept. |
| For more information about the products offered by each of
our authorized distributors, contact the distributor directly
or Yamato Customer Support at 800-2-YAMATO (292-6826) or
e-mail customerservice@yamato-usa.com. |
- Customer service (from 7 a.m. to 4 p.m. PST)
- Phone: 1-800-2-YAMATO (1-800-292-6286)
Fax: 408-235-7730
E-mail: customerservice@yamato-usa.com
- Technical service (from 7 a.m. to 4 p.m. PST)
- Phone: 1-800-2-YAMATO (1-800-292-6286)
Fax: 408-235-7730
E-mail: technical@yamato-usa.com
- Terms and Conditions
- Company terms are net 30 days to all customers with established
credit unless specified. All shipments will be FOB. YAMATO
WAREHOUSE, located at Santa Clara, CA U.S.A. For those who
purchase for the first time or have not established an account,
major credit cards (Master, Visa or American Express) are accepted.
- Prices
- All prices listed are effective at the time of publication
and are subject to change without notice.
- Design and Specifications
- Due to our on-going improvement and development of our products,
some items may differ slightly from the products described in
our catalog and from our website.
- Return/Repair Inquiries
- Before returning any product, please contact our customer service
department to obtain a “Return Material Authorize Number
(RMA)”. RMA process has to commence within 15 days of receipt
of our product.
Download RMA Form (PDF format 46KB)
- OEM Sales Inquires
- Quotations for custom designed products such as OEM are also
available through our Marketing dept. Please contact Customer
Service at 1-800-2-YAMATO or contact customerservice@yamato-usa.com
- Warranty Information
- Yamato Scientific America warrants all parts and materials
to be free from defects for a period of one year and labor for
repairs for a period of one year from the date of shipment from
Yamato Scientific warehouse unless otherwise mutually agreed
in writing.
Please note: some manuals have been misprinted with 2 year warranty period. The correct warranty period is 1 year from date of shipping from Yamato.
Warranty Registration
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